General Terms and Conditions

General Terms and Conditions

1. Scope of application

The following terms and conditions apply to all orders placed via our Shopify Store.

2. contracting party, conclusion of contract

The purchase contract is concluded with Buchert & Hösler GbR - Isarcommerce.

By placing the products in the online store, we make a binding offer to conclude a contract for these items. You have the option to complete the ordering process via the shopping cart system. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button.

Immediately after sending the order, you will receive another confirmation by e-mail.

3. contract language, contract text storage
The language available for the conclusion of the contract is English.

The contract text will not be stored by us.

4. Payment

In our store you can choose between the following payment methods:

DYou can pay the invoice amount by credit card, Paypal, Apple Pay, Google Pay or Klarna Sofortüberweisung. The payment processing is carried out by Shopify Payments, Paypal, Apple Pay, Google Pay and Klarna. Your account will be debited only after the goods have been shipped.

5.Our voluntary return guarantee

Without prejudice to your statutory rights, we offer you the following voluntary return guarantee:

You may return non-personalized products that you purchase from us within 30 days of receipt of the goods, provided that none of the exclusion reasons apply, the goods are complete and in the same condition as when you received them. You cannot return goods for which you do not have the right of withdrawal, even under the return guarantee.

If you return goods in accordance with this voluntary return guarantee, we will refund the purchase price, but not the shipping costs of your original purchase, unless otherwise specified below. In addition, you bear the transport risk as well as the return costs if the delivered goods correspond to the ordered goods and if the price of the item to be returned does not exceed an amount of 40 euros or if, in the case of a higher price of the item, you have not yet provided the consideration or a contractually agreed partial payment at the time of the revocation.

This return guarantee does not limit your legal rights and therefore not your right of withdrawal as described above.

6. Reservation of proprietary rights

The goods remain our property until full payment.

7. Warranty and guarantees

SUnless otherwise expressly agreed below, the statutory liability for defects applies.
The limitation period for claims for defects in used goods is one year from delivery of the goods.
The above restrictions and shortening of the period shall not apply to claims based on damage caused by us, our legal representatives or vicarious agents.

• in case of injury to life, body or health,
• in case of intentional or grossly negligent breach of duty as well as fraudulent intent,
• in the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations)
• within the scope of a guarantee promise, if agreed, or
• insofar as the scope of application of the Product Liability Act is opened.

Information on any additional warranties and their exact conditions can be found with the product and on special information pages in the online store

8. Liability

For claims based on damages caused by us, our legal representatives or agents, we are always liable without limitation

• in case of injury to life, body or health,
• in case of intentional or grossly negligent breach of duty,
• in the case of warranty promises, insofar as agreed, or
• insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the liability shall be limited to the amount of the damage foreseeable at the time of the conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

9. Dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here //ec.europa.eu/consumers/odr/.
We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.